Frequently asked questions


Faq's

Point 1: payment methods

We offer the following payment methods:

  • American Express
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • IMMEDIATELY
  • Visa

Point 2: shipping service provider

We ship worldwide with DHL.

Point 3: How can I track my order?

As soon as your order has been shipped you will receive a notification from us with a tracking link.

Point 4: Care instructions for your MuseARTa articles

So that you can have fun with your MuseARTa products for as long as possible, we recommend washing them up to a maximum of 40 degrees. You can tumble dry them, but don't bleach or iron them. Professional cleaning is possible with perchlorethylene.

Point 5: You want to sell MuseARTa in your shop or you are a buyer for a museum shop. Who can you contact with us?

You are welcome to contact us using our B2B contact form, we look forward to your message.

Point 6: What criteria do we use to select works of art at MuseARTa?

We try to select works of art from all important art eras. Of course, we have to consider whether we can even acquire the rights for the corresponding works of art.In addition, a work of art must also be realizable. We work with very high-quality machines that can knit up to 17 colors in a row, but if the number of colors goes beyond that, then we have to say with a work of art that it cannot be realized as a knitted version.

Point 7: Why do I mainly find male artists on MuseARTa.com?

We try to create a balanced gender ratio between artists. Unfortunately, this is not so easy to do, because in the past there were significantly more male artists whose art hangs in museums today than today, and unfortunately we more often encounter a negative attitude towards our MuseARTa project from contemporary female artists than from male artists. You are welcome to support us here by writing to the relevant museums or artists whom we would still like to represent. Unfortunately, the list is long.

Point 8: What is the difference between printed and knitted socks?

Our socks are knitted and not printed. That is a crucial difference.

When printing, you can print the sock flat, i.e. front and back, but then you have the problem that you have a stripe on the sides where no color has gone. These two stripes can then be seen as vertical white stripes when the sock is on.

Alternatively, you can pull a sock onto one leg and print it all around. That is significantly more expensive, then the white stripes are eliminated. However, with both variants you have the problem that the color intensity is massively lost during printing and you can see the sub-material. In addition, the subject is severely distorted with this technique.

You could stretch the sock slightly and then print it on, but that would have the disadvantage that the motif doesn't look so nice in the store because you anticipated a certain amount of strain, but the sock would look very strange on the shelf if unstretched.

Point 9: How are our socks made?

We knit socks on single-cylinder machines, usually with an extremely high number of needles of 200 needles. This is the number of needles that are attached to the knitting cylinder.

The different colored threads run into this knitting cylinder. Then when there comes a point where the machine wants to knit a white eye, the machine gets the thread in the color white, knits one or two machines, lets go of the thread and gets the next thread. Another special feature of our machines is that we can process up to 17 colors in a horizontal row.

From the inside, such a sock looks like a sweater that has been knitted using the jacquard technique. However, the sock would then not be stretchable. A sweater does not have to be stretchy, because it fits loosely, with a sock you want it to fit and be tight. The problem with the sock, however, is that the foot is wider in the front area than in the lower leg area directly above the heel. That is where the leg is thinnest and that is where the sock has to sit. However, the foot must come into the sock, so the sock must be stretchable.

However, the sock can only be stretchable if the material from which the sock is made is stretchable. That is why the lower frame of these socks is always made of polyamide with a percentage of elastane. Without this share you cannot make these socks.

Now at MuseARTa we would like to make socks with a very high percentage of cotton and cotton is not stretchy. Everyone who has jeans without elastane is familiar with this. Therefore, these non-elastic cotton threads on the inside of the sock have to be cut off during knitting so that they can move within the knitted fabric - this is what the material is called. The thread is cut and this allows you to stretch the sock. So that the thread does not slip out of the bond of the individual stitches when stretched, it must be cut so that it remains in the sock even when stretched and does not slip out on the outside. But that is only possible if it has a certain length.

These threads, which run on the inside and are not visible as long as the machine does not knit them and only become visible again when the machine needs exactly this thread in the special color, are called float threads. Now if a machine knits one color for a few stitches and then knits another color over a very small number of stitches and then uses the first color again for knitting, then it may be that the length of the thread is flowing on the inside is not long enough for the machine to attach an automatic knife to the inside of the cylinder and cut the thread. Depending on the machine type, the machine needs between 10 and 12 stitches in order to be able to cut at all. If there are fewer stitches, the thread gets stuck on the inside and continues to "flow" with it.

If a motif has extremely frequent color changes and the float threads are always very short, the machine cannot even begin to cut, in such a case the sock would not be stretchable and you could not get in with your foot.

We try to help ourselves with very complex motifs by turning the socks over and cutting threads by hand that cannot be cut automatically with the machine. This works with a float length of approx. Eight stitches, but not with too few stitches, because then the thread flies out at the front and that would not look nice.

In short: it is a highly complex topic, we use strain measuring machines to check how elastic a sock is at which point and we really put a lot of effort into the production of our socks.

By the way: with double-cylinder machines you can let the threads run inside and not cut them, but with this type of machine you can neither process as many colors as we do, nor do you have the option of a sock in a size range of 36 to with this type of machine 40 or 40 to 46 to manufacture. Double cylinder socks can actually only be made in double sizes. Double cylinder machines are absolutely unsuitable for this type of motif socks.

The threads hanging loose on the inside are therefore no evidence of inferior quality, as one repeatedly reads wrongly on the Internet, but a necessity and contribute to the better wearing comfort of the socks.

Point 10: Why do you produce at different locations

We produce at different locations because not a single location would provide us with what we need. For some motifs we need an extremely large number of colors in a row, machines like this run slower because the machine has to brake with every color change and the cylinder can then rotate faster again. The more frequently the color changes and the more colors are used, the lower the output of a machine. That can sometimes only be 2-3 pairs per hour that we get produced on one machine.

Other machines have fewer colors and are therefore more effective. We are only able to offer these highly complex socks at this price through a mix of calculations, because we also pay license fees for the image usage rights.

In addition, it is often a matter of yarn availability as well. Having yarns in many colors in stock costs more money. Dyeing yarns according to your needs is cheaper with the corresponding production volume, but makes you less flexible and you have to be able to cope with the larger quantities.

It also depends on the motif where we put which design. Since a stitch is not square, different machines with the same leg length have different numbers of rows that are knitted. For us, this varies between 220 and 260 rows at the height of the leg.

If the motif is particularly high and very detailed, it makes sense to go to a manufacturer where the stitches are not quite as high and therefore more rows knitted fit the shaft length specified by us, so we can work with more detail.

Hey art lover,

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